REFUNDS POLICY:

Confirmed tickets are non-exchangeable, non-refundable, non-reroutable, and non-transferable as per the stated terms. If permitted by fare rules, a processing fee of USD250.00 will be levied by Business Tickets for any refund or exchange request. This fee is in addition to any penalties imposed by the airline and may vary based on the provider's policies.

Tickets eligible for refund or exchange must be canceled at least 72 hours before the scheduled departure. No-show tickets will not be considered for refunds or exchanges.

When you cancel a reservation, it doesn't automatically trigger a refund. If the fare rules permit cancellation for future use, you will receive a travel credit (minus any supplier fees) for a future ticket purchase on long-haul international flights of equal or greater value. This credit will remain valid for up to twelve (12) months from your original date of purchase.

*Tickets paid for with points are not eligible for cash refunds; instead, only travel credit equal to the points used will be issued.

After tickets have been issued, changes or refunds can only be made before the scheduled departure and are subject to the fare difference and fare rules applicable on the date of the change.

It's important to be aware of the fare restrictions on your tickets. If you require more flexibility with refunds and exchanges, it's advisable to consult your agent and request a fare with fewer restrictions. Airlines offer a variety of fares, some of which allow for exchanges and refunds without penalties or restrictions. Airlines adhere strictly to their policies and do not permit exchanges or refunds if the fare restrictions prohibit it. The fare restrictions are determined by the airlines, and Business Tickets cannot override these restrictions.

Airline tickets are governed by the published conditions of carriage and rules, which include cancellation policies set by the respective airline. The contract of carriage is established between the airline and the passenger when the ticket is issued. Airlines reserve the right to modify flight times and schedules, which may result in itineraries that deviate from contractual agreements. Airlines also have the discretion to change or cancel flights and itineraries as needed. Business Tickets does not assume responsibility for schedule changes made by airlines.

Please ensure to contact the airlines to confirm the current flight details and reconfirm your flights at least 72 hours before your scheduled departure. Failure to use any part of your reservation will result in the automatic cancellation of all subsequent and return flight reservations, and the tickets will be suspended. It's important to note that tickets must be used in the sequence they were issued; using them out of sequence is not permitted.

For international flights, it's recommended to check in at least 3 hours before departure, even if you have a domestic flight before connecting to an international one at another airport.

Passengers traveling to a destination or stopping in a country other than their departure country should be aware of international treaties such as the Montreal Convention or the Warsaw Convention system, which may apply to their entire journey, including segments within a country. These treaties govern and may limit the carrier's liability, as outlined in applicable tariffs and contracts of carriage.

Notice Regarding Liability Limits: Your journey may fall under the Montreal Convention or the Warsaw Convention system, each of which regulates and may restrict the liability of airlines concerning death or injury, baggage loss or damage, and flight delays.

The financial limits of liability under the Montreal Convention are as follows: There are no financial limits for death or bodily injury. For baggage destruction, loss, damage, or delay, the limit is 1,100 Special Drawing Rights (approximately EUR 1,300; USD 1,700) per passenger in most cases. For journey delay-related damage, the limit is 4,694 Special Drawing Rights (approximately EUR 5,400; USD 7,100) per passenger in most cases.

Many non-European Community carriers have chosen to apply the provisions of the Montreal Convention limits to the carriage of passengers and their baggage, in line with the requirements of EC Regulation No. 889/2002 for European Community carriers.

Where the Warsaw Convention system applies, the liability limits may vary depending on whether the Hague Protocol to the Convention applies. The limits are typically set at 16,600 Special Drawing Rights (approximately EUR 20,000; USD 20,000) for death or bodily injury under the Hague Protocol, or 8,300 Special Drawing Rights (approximately EUR 10,000; USD 10,000) under the Warsaw Convention alone. However, many carriers have voluntarily waived these limits entirely. Additionally, US regulations mandate a minimum limit of USD 75,000 for journeys involving the US.

For baggage, the liability is typically set at 17 Special Drawing Rights per kilogram (approximately EUR 20; USD 20) for checked baggage, and 332 Special Drawing Rights (approximately EUR 400; USD 400) for unchecked baggage. The carrier may also be responsible for damages caused by delays.

Passengers should inquire with the carrier for specific information regarding liability limits applicable to their journey, especially if the journey involves multiple carriers. It's advisable to make a special declaration of the value of baggage at check-in and pay any supplementary fee for higher liability limits. Alternatively, passengers can opt for full insurance coverage for baggage exceeding the liability limits.

Regarding legal action, any claims for damages must be initiated within two years from the aircraft's arrival date or the date it should have arrived. For baggage claims, written notice must be provided to the carrier within 7 days of receiving damaged baggage and within 21 days for delayed baggage.

When you make a reservation or purchase travel-related goods and services from airline and hotel suppliers, you must adhere to their specific terms and conditions. It's important to carefully review these terms on their respective websites. By choosing to transact with a supplier, you agree to comply with their purchasing terms, including timely payment and adherence to their rules on fare availability and usage. Failure to make full payment promptly may lead to cancellation of your booking by us. Some suppliers may require a credit card or cash deposit at check-in for additional expenses during your trip, which is separate from your payment to us. You should also be aware that certain third-party providers offering services or activities might require you to sign a liability waiver before participation. Any violation of the suppliers’ rules could result in cancellation of your reservation, denial of access to services, loss of payment, or charges debited to your account by us for related costs.